VVision ICTSTAFF ASSISTANT

YOUR WORKSPACE

Staff pilot

Your tickets.
Morgana’s shared tickets.
One place to get started.

V

WelcomeSign in to your workspace

Staff assistant PILOT

Microsoft sign-in

HubSpot ticket reply

The assistant can draft here, but only your confirmation sends it. Attachments are not supported in this pilot.

Ticket IDPlain-text reply

Your conversations

Conversations are kept for 90 days. Daniel can review staff conversations and usage. Do not paste passwords or sign-in tokens.

A LITTLE HELP WITH YOUR DAY

What can we help
you with today?

Find your support tickets and work through the next step, with the context you’re allowed to see.

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Your staff workspace

Use your Vision ICT Microsoft account to get started.

Only approved staff can access this workspace.

Connect your ChatGPT account

Your own Codex access powers the assistant. The connection is saved securely for your staff account.

Open the link and enter this one-time code:

Continue to ChatGPT ↗

Email action

Review and confirm the exact mailbox change here in the conversation. Customer emails are not sent automatically.

ActionEmail address

Only approved staff can access this workspace.

Message the staff assistant

Conversations are saved for 90 days and Daniel can review them. Follow-ups use the most recent six exchanges within a size limit. Do not paste passwords. Complete customer/agent message text is loaded only for an allowed ticket; internal comments and attachments remain omitted. Every reply requires an exact preview and your confirmation.